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NEW PORTAL TECHNOLOGY LINKS SEDGWICK CMS SERVICE SPECIALISTS TO CLIENT OUTCOMES, COMPANY GOALS
Memphis, Tenn., December 2, 2003 - Sedgwick Claims Management Services, Inc. (Sedgwick CMS) has implemented desktop portal technology that aligns the activities of the company’s service specialists and other colleagues directly with client outcomes and corporate goals. The powerful system-wide technology drives Sedgwick CMS’s proprietary Total Performance Management quality system by linking the performance objectives of individual colleagues to the best practice service expectations, resources and metrics required to achieve and confirm targeted results.
“The Sedgwick CMS Colleague Portal (the Portal) replaces the traditional intranet with an active, individualized system for assuring that our colleagues succeed in serving our clients,” said Grace Armstrong, senior vice president and chief quality officer. “Each colleague’s ‘My Site’ provides centralized, guided access to knowledge of his or her specific goals; information on how to achieve them; timely, benchmarked feedback on performance; and the resources for continuous improvement in the delivery of services.
“The Portal also offers a flexible and convenient platform for remote learning, collaborative work teams, administrative support activities, e-mail, internet access, and general communication. Based on Microsoft® SharePoint Portal Server 2003, Microsoft SharePoint Services and the underlying .NET Framework, the Portal positions Sedgwick CMS for continuing advances in communication, technology and total performance management,” concluded Armstrong.
About James River Specialty (JRS): James River Specialty (JRS) is the trade name for the James River Group and its subsidiary companies.
“Our clients care about outcomes,” said David A. North, president and CEO of Sedgwick CMS. “Processes are meaningful only as tools for achieving business goals such as lower cost of claims, more effective management of workforce productivity, and other organizational commitments to internal and external constituencies. The Portal helps our colleagues align themselves with client objectives at precisely the point where they can most effectively take action.”
Sedgwick Claims Management Services, Inc. is the leader in innovative claims and productivity management solutions. Sedgwick CMS provides cost-effective claims administration, managed care, program management and allied services to major employers through the expertise of 3,000 colleagues in more than eighty offices. Specialty areas include workers’ compensation; general, auto and professional liability; and short and long-term disability. Sedgwick CMS designs and implements customized programs based on proven practices that meet client needs. For more visit www.sedgwickcms.com.
Contact: Frank J. Huffman
Director of Corporate Communications
Sedgwick Claims Management Services, Inc.,
(901) 415-7548,
fhuffman@sedgwickcms.com
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